30 days return policy


Return a product

What products can you return?

  • Products that do not meet your expectations
  • Wrong product received

Is the product damaged, incomplete or without the original packaging? Then unfortunately we cannot take it back.

Defective upon receipt (DOA) 14 days bring-in
Warranty 24 months bring-in


 Report a defective product

Does your product have a defect within or outside of the warranty period?

Please send us an email to 4moms@luna-swiss.ch and describe your request. Please add the following points to your email:

- full name

- Order number

- date of order

- product in question

- your request