Right of withdrawal and return


For all purchases of our goods via our online shop (with the exception of certain products; cf . See the cancellation restrictions below) as a consumer you have the right to cancel within 14 days of receipt of the goods without giving a reason. You can withdraw from the contract within 14 days of receipt of the goods or a third party named by you who is not the carrier, by sending the goods to us LUNA Swiss, Webereistrasse 68, 8134 Adliswil, Switzerland. Telephone: +41 (0) 43 540 34 92, 4moms@luna-swiss.ch or send us a clear declaration of revocation in text form (e.g. a letter sent by post or e-mail) about your decision to revoke the contract , communicate. The 14-day return period begins on the day after receipt of the goods and is met if the goods or the cancellation notification are handed over to the post office or another transport company for return or dispatch on the last day. You can use the model cancellation form, which can be found under the following linkhttps://www.dropbox.com/s/hqsqmi9w97qau8g/Revocation-Form%20f%C3%BCr%20physical%20Products.pdf?dl=0  is available, which is not is mandatory.

The prerequisite for exercising the right of withdrawal is that you have returned the goods unused, complete and intact, If possible, send it back to us in the original packaging. The goods must be returned to the following address:

LUNA Swiss, Webereistrasse 68, 8134 Adliswil, Switzerland.

Consequences of Revocation

If you withdraw from the contract and you return the goods properly, we will reimburse you paid total price including delivery costs (with the exception of the costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us) immediately and no later than 14 days from the day on which we receive the notification of your cancellation of this contract or we have received the goods. The repayment depends on the payment method originally used and is always made to the associated account that was used for the payment, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. Please ensure that you have access to the specified account, as LUNA Swiss accepts no liability in this regard.

We can refuse the refund until we have received the goods back or until you have proof provided that you have returned the goods, whichever is earlier.

You only have to pay for any loss in value of the goods if this loss in value is due to an inspection the nature, characteristics and functioning of the goods is not due to the handling that is not necessary.

Revocation restrictions

The right of withdrawal is excluded for the following contracts:

  • Delivery of products customized to your own specifications or clearly tailored to your needs are tailored (so-called customer-specific, individualized products);
  • if the delivery concerns products that are not suitable for return for health or hygiene reasons and whose packaging was opened after delivery.